Support :: Support :: Shopping Cart Software and Ecommerce Solutions

Shopping Cart Software and Ecommerce Solutions

Support

Purchasing a CS-Cart license gives you 30 calendar days of technical support as part of your purchase. The CS-Cart team will help you to set the initial configuration of the store, remove any possible problems and assist your understanding of the functionality of a feature.

Technical support service for CS-Cart users is provided through the Customer Help Desk system.

All the requests requiring consultation of technical support specialists should be sent only via the Customer Help Desk system. All requests sent through email or the contact us form will be ignored.

If you want to know more about CS-Cart, but do not have the registered access to the Customer Help Desk system, please use the Contact Us Form.

At the moment technical support is provided only during the day at GMT+4. Please remember this and the corresponding time difference, when sending a request to the technical support team.

Technical support service includes

Consultations on CS-Cart functionality
Assistance in configuring your CS-Cart
Resolving issues occurring during the software operation or issues that arise with functionality if they are not the result of your code changes
Performing minor and technically simple modifications of CS-Cart, which do not require complex actions

Technical support does not include the addition of new functions or changes to the standard functionality. In this case you can use custom development service.

Error correction

We guarantee to correct all errors found in the program and caused by bugs in the source code absolutely for free.

Please note that this rule does not apply to errors arising from standard code modifications made by you or any third party. CS-Cart does not guarantee error recovery if there is no technical capability to correct it in this particular case.

Additional assistance

We understand that CS-Cart is technically complex software in terms of the number of features, functions and modules it includes. That is why we have created detailed instructions on CS-Cart operation and configuration, documentation on the template system used in the software and descriptions of additional modules.

We have created Community forums for the CS-Cart users, where online store owners can communicate, helping each other in questions of CS-Cart operation and anything related to ecommerce.

Registration on the forum is available only for registered CS-Cart users and presupposes the access to the Customer Help Desk system. Unregistered users can view many forums but can send messages only to the forum "Why CS-Cart?".

Please do not use CS-Cart forums or contact forms of this site in order to contact us if you are a registered CS-Cart user! Instead use our Customer Help Desk system.